Terms & Conditions
!!!! We Are Not Contracted Under The South African Government !!!!
We Are Not Employed By Or Extract Salaries And Or Remuneration From :
- Home Affairs.
- CRC ( National Criminal Record Center).
- Dirco ( O.R. Thambo International Verification And Foreign Receiving And Dispatched Diplomatic Institute)
- South African Citizenship Department.
THESE ARE INDIVIDUAL ENTITIES THAT OPERATE UNDER A COMPLETELY SET OF FUNCTIONS AS WELL AS SYSTEMS, BUT WE ALL HAVE TO FOLLOW THE SAME LAWS AND PROCUREMENT PROTOCOLS AND PROCEDURES.
Ultimately Meaning That:
!!!! S.E.T Travel !!!!
Can Under No Circumstances Or In Any Way Whatsoever Be Held Responsible For Delays And Backlogs Caused By The Following :
- System Errors Or Downs.
( WE DO NOT HAVE DIRECT ACCESS TO SYSTEMS OR DIRECTIVES )
- Loss Of Documents And Or Records At Home Affairs, Damage Or Misplacing Of Documents Or Submissions At Or Between Branches.
( Our Function Is To Submit, Follow-Ups, Liason, Collection Only Under The Instruction Of Our Clients Strictly.).
- Loss Of Data Or Capturing Errors Due To Failure In System Uplinks And Staff Inefficiency As Well As Lack Of Staff At Any One Of The Above Mentioned Entities.
- Lack Of Staff Enthusiasm Or System Knowledge.
- Failure To Retrieve Records Or Overall Lack There Of.
( We Only Have Limited Access To The People We Work With And Are Very Much Under The Mercy Or Still Very Present Covid Regulations And Reformed Structures As A Direct Result Of This Pandemic).
- Embassy Errors In Communication Or Lack Of Embassy Communication And Or The Applications Not Being Sent In Their Entirety By Embassy Or Misinformation Given By Embassies Or Home Affairs.
S.E.T. TRAVEL Lead Times Are NOT GUARANTEED, We Are NOT Remunerated For Guaranteed Time Lines !!!!!
What You Pay Us For Is The Following Nothing More And Nothing Less:
!! OUR LEAD TIMES ARE ESTIMATED ON WORST & BEST CASE Based One Past And Present Experience THEY ARE NOT GUARANTEED !!!!.
- Our Operational Overheads !!
- Our Time !!
- Our Efforts !!
- Our Knowledge !!
- Our Concierge Service And Introduction Efficiency !!
Refunds Are Under No Circumstances Available Only In Very Special Casses And Will Only Be Partially Negotiable Limited Only To The Quoted And Or Paid Cost Less Operational Costs, Overheads And Concierge Expenses (Introduction Costs), Not Guaranteed !!!.
All Our Emails, Calls, Messages, Or Otherwise Are Strictly Confidential And Privileged For Our Use Only And Are Only Kept Until Our Work Is Finalized And Then Immediately Disposed Of.
There Is However No Guarantee On Security And That It Will Be 100% Free From Error, Viruses, Or Hacking.
If You Receive Any Emails By Mistake, We Would Like To Offer Our Most Humble Apologies In The Case That You Are Not The Intended Recipient Of Our Communication, PLEASE DISREGARD AND DELETE IMMEDIATELY AND DO NOT USE THIS INFORMATION ANY FURTHER !!!! We Would Like To Thank You In Advance For Understanding.
Advisory Notice ;
As Previously Mentioned We Are Not Employed By The South African Government Or An Official Advisory, We Act Strictly And Purely Upon And Under Our Client's Instruction To Action, With Our Client Written Permission ONLY.
Lead Times Are Not Set In Stone And Subject To Change And Any Time BEFORE OR DURING The Submission Or Following Up ( Expedite ) Process They May Or May Not Shorten Or Lengthen Purely Basses On Records And System Availability And Update Links As Mentioned Earlier Our Lead Times Are Estimated Not Guaranteed.
As There Is A Extremely HIGH Rate Of Travel Related To Effective Procurement, Prices Are Subject To CHANGE At ANY TIME Without Prior Notice Due To Increased Fuel Costs As Well As Overall Inflation And Related Overhead As Well As To Stay Market Competitive.
!!!! PLEASE READ OUR FULL TERMS AND CONDITIONS !!!!....
*!!!! NB !!!!*
"By Giving Us The Go Ahead To Action A Request You Agree In No Uncertain Terms To All The Above And Below Mentioned Procedures, Processes, And Stipulations".
We Act On Our Clients Behalf ( YOU ) Purely And Strictly So In No Uncertain Terms, With Full Disclosure And Understanding Of Our Terms And Conditions To Procure Your Documents As Well As To Consult With You Or On Your Behalf With Written Power Of Attorney Permission Letter Accompanying Your Submission And Request, ( Please Take Note That !!!! Consultation Fees May And Will Be Charged !!!! As This Will Fall Under The Intellectual Property Rule). Depending On The Depth Of Our Conversation.
We Get Paid To:
- Our Very Valuable Time !!!! (These Casses Are Extremely Time Sensitive).
- Travel Expenses
- Introduction Costs
- Communication Costs
- Intellectual Property (Knowlage)
NOT FOR DIRECT GUARANTEED RESULTS AND LEAD TIMES UNDER ANY CIRCUMSTANCES
We Are Not Manufacturers Of Certificate In Any Way Shape Or Form We Do Not Produce Certificates, We Are Not Employed By
DIRCO OR THE HIGH COURT, We Do Not Apostille Documents Ourselves Either And Must Follow Correct Channels And Guidelines.
There Are Often Circumstances That Arise That Are 100% Our Of Our Control & As We Mentioned Above We Are Not Affiliated Directly With Any Of The Mentioned Entities Or Employees Of Said Entities, We Are Not The Government Or Employed By The Government Of South Africa And Can With No Uncertain Terms Or Under Any Circumstances Be Held Responsible For Delays And Can Not Guarantee Your ("Our Clients"), Desired Outcomes, Yet We Do Promise You That We Will Do Everything Humanly Possible Within The Boundaries Of The Law To Make Sure We Get Results.
Document REJECTION And REFUNDS
If Your Documents Get Rejected By Any Of The Entities That We Make Use Of Or in The Event Of Failure To Achieve
"YOUR" Desired Results In Any Submission Case, THERE WILL UNDER NO CIRCUMSTANCES WITH NO UNCERTAIN TERMS BE "ANY" KIND OF "REFUND" POSSIBLE WHATSOEVER, As Much Work Would Already Have Been Done, Allot Of Travel & Meetings Held, Extreme Amounts Of Consultations And Communication Had And Made, Untold Amounts Of Time & Effort Spent, Introduction Fees And Overwhelming Overheads Covered AS THIS IS ESSENTIALLY WHAT WE AS A COMPANY GET PAID FOR, This Is Under No Circumstances Negotiable As We Are A Registered Consulting And Procurement Agency And Not The South African Government !!!!, We Apologize For Any Inconvenience Caused By This But We Are A Business Not A Charity And Time Is Money And A Very Rare Commodity In This Day And Age.
As Mentioned Consultations May And Will Be Charged Depending On The Depths Of Discussion And Potential For Furthering A Business Agreement With S.E.T. TRAVEL, We Are Not Contracted Under South African Immigration Yet We Can And Do Assist With South African Immigration As Processing Of The Different Factors That Fall Under Said Factions, We Can Not Tell You Exactly What Documents Your Require But Can Point You In The Desired Direction And Help With The Procurement Process And You Will Need To Seek An Official Advisory (This We Can Also Assist With), It Is Solely Your Responsibility To Instruct Us On How You Would Like Us To Action Your Request, A Small Part Of The Work Needs To Be Handled By Our Clients From Time To Time, Forms, Fingerprints (Biometrics), Signatures As Well As Digital Photographs Must Be Done By You And We Can Under No Circumstances Stand In With This Process, Completed Packages Must Be Handed Over To Us In Order To Cary Forward The Process, 20% Of Submission We Can Unfortunately Also Not Handle As A Third Party But Take Over For Further Action And Procurement Once Proof Of Submission Has Been Received By Us From You.
NOT ONE APPLICATION IS ALIKE EVERY SINGLE SUBMISSION IS UNIQUE HENCE NO SET GUARANTEES CAN BE GIVEN, ONLY EDUCATED ESTIMATED TIMEFRAMES, We Consult With Our Various Sources On Your Behalf And It Is Your Duty As Our Client To Further Guide Us On How You Would Prefer Action To Be Taken.
Lead Times Are Educated Estimates As Mentioned Bassed On Past Experiences And We Can Not Be Help To Lead Time Successes Of 2020 Or Before As We Had A 99% Guaranteed Success Rate On Estimates 2020 And Prior, UNDERSTANDING GLOBALLY Everything Has Been Changed Dramatically By This Ongoing Pandemic And The Butterfly Effect Causes By It That Is Still Very Prevalent.
- Make Concrete Plans
- Never Set Any Important Dates Whatsoever Of Any Kind
- Do Not Make Commitments To Absolutely ANYTHING
- Do Not Under Any Circumstances Make Any Travel Or Accommodation Booking Of Any Kind Ever
"Before You Have Your Documents In Your Hands Or Proof That They Are On Their Way As We Give Educated ESTIMATES NO TIME GUARANTEES OF ANY KIND, We Are The Very Best At What We Do And Will Not Under Any Circumstances In No Uncertain Terms Be Held Liable For Any Funds Lost By You Due To Premature Booking Or Otherwise, "MADE BY YOU", Bassed On Your Desired Outcomes.
We Urge You To Start Procurement Sooner Than Later And Will Also Not Be Sympathetic To the Last Min Request That Can Not Reasonably Be Met, After Being Given Instruction To Action Your Request It Is Your Responsibility And Your Responsibility Alone To Take Your Time Constraints Into Careful Consideration Before Taking Action.
We Accept All Payments Upfront This Is Not Negotiable, Depending On The Size Of The Request A Payment Plan Is Negotiable On A Split Installment Agreement With A 70% Deposit And 30% Completion Of Said Payment 30 Days After The Application Has Taken Life.
YOU Are Responsible For ANY AND ALL COSTS, Big Or Small This Is SEPARATE From Our Procurement, Consultation, And Service Fees And Are Charged SEPARATELY This Will All Be Broken Down In Detail During The Invoicing Process.
8 Out Of 12 Certificates Due To Outdated Systems And Staff Training In Efficiency Due To The Overwhelming Backlog And Extreme Time Pressure Places On Severely Understaffed Department And Offices Are Captured Incorrectly Without Properly Being Scrutinized And Double Checked By *H/A, CRC (Criminal Record Center) And Citizenship.
6 Out Of 10 Submissions Get LOST Even Tho Physically SUBMITTED, Between Branches And Head Office Due To System Ineffectiveness And Courier Services, This Is Not Our Responsibility Or Fault And We Can Not Be Held Responsible For This Error As Our Hand Over Would Have Been Effectively And Accurately Done Very Precisely And With Grate Care, We Are Also Under No Obligation To Present Proof Of Application Unless Requested By A Lawyer / Legal Representative As This Often Causes Complications With Procurement And Processing When Too Many People Start Enquiries And It Does Slow Down Productivity Down Dramatically, This Is Our Undertaking And This Should Be Respected And We Will And Can Not Under Any Circumstances Be Held Responsible For Delays Caused By CLIENT INTERFERENCE, You Came To Us So Let Us Do Our Work. WE CAN ONLY OFFER ASSISTANCE WITH AMENDMENTS And CONDITIONS IN CERTAIN CASES
FOLLOW UPS AND UPDATES
Due To The Mere Quantity Of Clients And Vastness Of Or Service Reach We Encourage Our Clients To Keep Up With Our Whatsapp STATUS Updates And Facebook Page For General Updates On All Specific Services And Provider Information Posted As It's Impossible To Contact Each Client Each Week, We Are Very Good At What We Do And Have Many Various Channels That Require Constant Data CAPTURING And Administration, This Is The Most Effective OUTLET FOR MASS INFORMATION AS WE ARE GROWING AT A RAPID PACE Collectively.
NO NEWS IS OFTEN GOOD NEWS, WE, AS A RULE, DO NOT UPDATE IF WE DO NOT HAVE CONCRETE AS EFFECTIVE UPDATES, Patience Is Very Important.
NO REFUNDS WILL BE MADE UNDER ANY CIRCUMSTANCES UNLESS IN VERY UNIQUE CASES IF YOU ARE 100% UNSATISFIED, THEN PARTIAL REFUNDS WILL UNDER THESE CIRCUMSTANCES BE WITHIN REASON POSSIBLY BE NEGOTIABLE AND ONLY PAID AFTER 15 WORKING DAYS LIMITED ONLY TO OUR QUOTED COST THIS DOES NOT INCLUDE DEPARTMENTAL DELAYS SYSTEM ERROR OR INCORRECT CAPTURING DELAYS CAUSE BY ANY OF THE ABOVE MENTIONED ENTITIES, We Apologize In Advance And Appreciate Your Understanding And Cooperation.
As This Is A Administrative Duty And Often Very Time Consuming It Will Only Be Done On Request And Are Only Valid For 24hrs After Forwarding, Please Use Name And Invoice Number Upon Payment, No Request Will Be Actioned Without Payment In Full Unless Split Payment Is Negotiated In Advance, International Exchange Rates, Card Fees And Postage Costs Are Your Responsibility And Yours Alone (We Cover National Counter To Counter Postage Only "Postnet").
NO REFUNDS WILL BE AVAILABLE UNFORTUNATELY AS VERY LARGE IMMEDIATE COSTS & OVERHEADS ARE INCURRED UPON THE INSTRUCTION TO ACTION A REQUEST AND THESE FUNDS CAN BY NO MEANS ONCE PAID BE RETRIEVED, ONLY VERY RARE CIRCUMSTANCES MAY ALLOW FOR PARTIAL REFUNDS TO BE AMICABLY NEGOTIATED, ONCE A REFUND HAS BEEN MADE WE ARE NEGATED OF ANY FURTHER RESPONSIBILITY OR LIABILITY OF ANY KIND AND ABSOLUTES US FROM ANY FURTHER OBLIGATION WHATSOEVER TO YOU AND ANY AND ALL SERVICE, TRANSPORT, CONCIERGE AND COMMUNICATION FEES WILL BE DEDUCTED, WE PLACE EXTREME EMPHASIS ON THIS ARE THIS IS A BUSINESS NOT DISNEYLAND.
We Except Courier and Certified Email Documents Only Unless We Request Otherwise, You Are Responsible For All Overnight Shipping / Courier Fees This Will Be Charged Extra Unless Returned By US Counter To Counter.
By Using And Instructing S.E.T. TRAVEL To Action A Request You Agree On All Set Terms And Conditions, As Being Non-Negotiable And Fair.